1. How to Request Deletion
You can request your account and all associated information be permanently deleted by either of the following steps:
- Via Email Request: Send an email to splitra.app@gmail.com with the subject "Splitra Account Deletion Request". Please include your registered email address or phone number.
- Submit Form: Fill out and submit the secure form below to directly notify our support team.
2. Data Handling & Retention Policy
When you delete your account, we prioritize removing your personal identifying information completely.
What is deleted:
- Your user profile (Name, Email, Profile Image URL, Authentication Provider ID, and Phone Number).
- Groups you created (all expenses and transaction sheets inside groups where you are the sole creator will be permanently removed).
- Personal/Lend-Borrow ledger lists associated solely with your profile.
What is anonymized or kept:
- For group expenses shared with other active roommates, your name and reference will be replaced with "Deleted User" to ensure the integrity of their ledger balance sheet remains intact.
- Historical audit logs and transactional backups are kept for up to 90 days to prevent fraud and comply with statutory/legal obligations, after which they are automatically purged.
Retention & Processing Time:
Once requested, your account access is deactivated immediately. Complete database purging takes up to 30 days from the receipt of the deletion request.